Some OS settings, anti-virus or firewalls can cause some problems when you try to install Boonzi. Search your case in the list below. If you do not find it, contact us and we will solve your problem.

  1. My browser or antivirus doesn’t trust this file
  2. Google Chrome downloads the file but doesn’t let me open it
  3. My downloaded file has a “.man” extension
  4. Windows 8 shows a SmartScreen warning and doesn’t let me continue
  5. My OSX shows a warning “App can’t be opened because it is from an unidentified developer”
  6. My antivirus does not trust the file
  7. None of the above work

My browser or antivirus doesn’t trust this file

Don’t worry, Boonzi is in fact a trustworthy personal finance software. After downloading you can confirm it with your antivirus. This can happen with some web-browsers or antivirus that, to protect the user, show alerts when the files to be downloaded are hosted in recently created domains.

So, in this case, you should ignore the warning and proceed with the download. If the antivirus blocks the download, you can switch it off temporarily until you have downloaded the file.

Google Chrome downloads the file but doesn’t let me open it


On the footer bar, click the arrow alongside your downloaded file and choose “keep file”.

My downloaded file has a “.man” extension


This may happen when you download Boonzi using Internet Explorer. When this happens all you need to do is rename the file, changing the extension, from “.man” to “.msi”.

Windows 8 shows a SmartScreen warning and doesn’t let me continue


If the warning is “Windows protected your PC”, click More Info and then Run anyway.

My OS X shows a warning “App can’t be opened because it is from an unidentified developer”


This happens because Apples Gatekeeper software is configured to only trust applications downloaded through the Mac app store. You can deactivate Gatekeeper temporarily or when launching the installer, doing it using Ctrl+Click (or right click over the file and choosing “open”). See it step by step here.

My antivirus does not trust the file


Don’t worry, Boonzi is in fact a trustworthy personal finance software. After downloading you can confirm it with your antivirus. This can happen with some web-browsers or antivirus that, to protect the user, show alerts when the files to be downloaded are hosted in recently created domains.

So, in this case, you should ignore the warning and proceed with the download. If the antivirus blocks the download, you can switch it off temporarily until you have finished downloading the file.

None of the above work


Most download problems are usually reported on windows computers. You can alternatively download Boonzi for windows, in a ZIP file, here
If you continue to have problems please contact us.

 

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